Shipping Policy

Thank you for shopping with North Willow!

Each item is thoughtfully made to order just for you. Because of this, processing times may vary depending on the product and current order volume.

Processing Time

Orders are typically processed within 2–5 business days before shipping.

Shipping Time

Once your order has shipped, estimated delivery times are:

• United States: 3–7 business days
• International shipping times may vary depending on destination and customs processing.

Please note that shipping estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

***During holidays and peak shopping seasons, processing and shipping times may be slightly longer than usual.***

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order has been shipped.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible. We'll work with you to resolve the issue.

If you purchased Package Protection, claims for lost, stolen, or damaged packages may be submitted through the protection provider.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

North Willow is not responsible for orders shipped to an incorrect address provided during checkout.

If you notice an error, contact us immediately. We'll do our best to update your order before production begins.